If you are not 100% satisfied with your product, we will accept all returns of new-condition (unused, unwashed and unaltered) merchandise within 30 days of your receipt of the items. A full refund, minus actual shipping costs, will be tendered, or a replacement can be requested. If a replacement is desired, you will have to pay actual shipping costs for the return shipment. If the return or exchange is a result of an error on our part, we will incur all shipping costs.
If a return cannot be accepted due to the item no longer being in new condition, the items can be shipped back to you at your cost.
If returning for a refund, please e-mail us first to get a return authorization number and the return address. Please reference your order number and item.
If returning for an exchange, please e-mail us first to get the return address. Please reference your order number and item.
In your return shipment, please enclose a copy of your invoice noting if it's a refund or exchange. If it's an exchange, please note exactly what size, color and item you would like in return.
Please note: Once opened, DVDs cannot be returned.
If you have any questions or concerns, please contact us by
e-mail or call us at 1-800-970-9804.
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