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| Shipping and Returns |
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| Shipping Policy |
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$3.97 Flat-Rate Shipping available for all orders!(excluding frames)
$3.97 Flat-Rate Ground Shipping Offer: Entire order must be shipped to a single address. Only applies to orders to be shipped to a valid address in the United States. Offer is also valid for shipments to APO/FPO addresses or P.O. boxes. Customer responsible for all shipping costs for returned merchandise. Orders usually ship within 1-2 business days. You should receive your order within 2-5 business days.
You can also choose USPS Overnight, FedEx Priority overnight (10:30 am), FedEx Standard overnight (3pm), FedEx 2 Day, or FedEx Express Saver (3 Day) delivery at an extra cost if you need the order expedited. All air orders placed by 2pm eastern time each business day will ship out that same day. If you order after 2pm, than the order will ship on the next business day. If you order on the weekend, than the order will ship on Monday, or the next business day, whichever one is sooner.
At this time, we don't ship internationally. We do ship to APO addresses via USPS, however. |
| 100% Satisfaction Guarantee |
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If you are not 100% satisfied with your product, we will accept all returns of new-condition (unused, unwashed and unaltered) merchandise within 30 days of your receipt of the items. A full refund, minus actual shipping costs, will be tendered, or a replacement can be requested. If a replacement is desired, you will have to pay actual shipping costs for the return shipment. If the return or exchange is a result of an error on our part, we will incur all shipping costs.
If a return cannot be accepted due to the item no longer being in new condition, the items can be shipped back to you at your cost.
If returning for a refund, please e-mail us first to get a return authorization number and the return address. Please reference your order number and item.
If returning for an exchange, please e-mail us first to get the return address. Please reference your order number and item.
In your return shipment, please enclose a copy of your invoice noting if it's a refund or exchange. If it's an exchange, please note exactly what size, color and item you would like in return.
Please note: Once opened, DVDs cannot be returned.
If you have any questions or concerns, please contact us by e-mail or call us at 1-800-970-9804. |
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